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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Debra Lee

September 5, 2023

5  out of  5 rating by Debra Lee
"Service was courteous and prompt. Staff was knowledgeable and helpful."

emily demery

August 23, 2023

5  out of  5 rating by emily demery
"Timely and very helpful"

Lei Fang

August 23, 2023

2  out of  5 rating by Lei Fang
"I am not sure how to describe my feeling about Mrs. Pat Brown and State Farm. I used to be a State Farm customer for 11 years and she used to by my most trusted person. However, I just quit from State Farm a week ago. Everything was triggered by the house roof claim this year. I had a very rough experience to arguing with their adjuster, even though I have enough evidence. Well, its not Mrs. Brown's fault, but it made me tired and push me to look for quotes from other insurance company. What really surprised me was the quotes I got from other companies comparing with the package Mrs.Brown created to me. In brief, I paid a much higher price for a much worse package. For example, I paid $1400+ house insurance for 2% deductible and other companies offer $1300+ for 0.5% deductible. The deductible is just one of the numbers shocking me, the State Farm package is actually much worse than other offers from every perspectives. To make sure I don't carry any bias to my conclusion, I consulted with two friends, one is ISU Finance professor, the other one is a former insurance agent. They reviewed my State Farm package and pointed out some numbers they don't feel comfortable with. They told me I paid high price for a high Dwelling which only benefits State Farm but not me, and the low personal liability won't save me at all if something bad happened with my fault. I used to trust every words from Mrs. Brown to upgrade my insurance and would love to pay "a little bit" higher price to get fully covered. But now, I only fell betrayed and lost all my faith for State Farm. I transferred all my family's insurances to another big-name company with 25% less payment and a much better coverage. This supposed to be a 1-star review. However, her team did a great job on communication, so I gave a 2-star instead."

luis poblete

August 18, 2023

5  out of  5 rating by luis poblete
"Pat Brown and her office staff do a great job! Always quick to respond to any questions or concerns. Having Pat as my agent makes me feel safe and protected for all my insurance needs."

Mitchel Michel

August 14, 2023

5  out of  5 rating by Mitchel Michel
"I've been with Pat Brown for almost 10 years and she is the sweetest women that genuinely cares for all of your best interests, sharp as a tack, straight shooter, and follows up to see where you're at in life making sure you're covered."

James Raich

August 4, 2023

5  out of  5 rating by James Raich
"I had home and auto insurance with Pat Brown for 3 decades, until my recent out-of-state move. Insurance matters most when you need to make a claim, and that is when Pat Brown stepped up. They do not simply repair, they restore to top condition, including upgrades, without hassles. They take care of you."

Bernard Everett

June 24, 2023

5  out of  5 rating by Bernard Everett
"Always prompt and friendly response to all my insurance needs."

Lisa Norris

June 14, 2023

5  out of  5 rating by Lisa Norris
"Love Pat Brown and staff. Always there to help and listens to all your concerns. Thanks State Farm."

Surya Mallapragada

May 5, 2023

5  out of  5 rating by Surya Mallapragada
"Pat and her team are wonderful! They are extremely helpful and proactive!"

Eva Kohl

March 29, 2023

5  out of  5 rating by Eva Kohl
"Pat is super kind and helpful. She walked me through all the paper work and made sure I understood what I was getting into. She also worked to lower what I am paying. Definitely would recommend."

Dorothy McClure

March 28, 2023

5  out of  5 rating by Dorothy McClure
"Pat took the time to explain the details of the policy review and answer questions. Her dedication over the years is truly commendable."

Starlene Hagley

March 9, 2023

5  out of  5 rating by Starlene Hagley
"I very recently switched my insurance to State Farm as well as keeping the insurance that my deceased husband had had with them. I was invited to meet with Pat Brown in regard to the insurance where she went through each policy with me. I was so impressed with Pat Brown as she was very personable, patient and detailed with any questions that I had. I am not a technical person, and Pat then took me to Deb, who helped me navigate downloading the app for my Drive Safe & Save app and beacon set up. Deb was very patient and kind during the process. There is also a gentleman named Kevin, who assisted me in the initial process of becoming a state farm member. He worked on giving me a quote on my motorcycle insurance which was far less than the insurance I previously had. And again, he is well was very kind, helpful and personable. Both of these wonderful ladies and Kevin, are indeed an asset in representing State Farm Insurance."

Louisa Tabatabai

January 26, 2023

5  out of  5 rating by Louisa Tabatabai
"The Ting modules were easy to install and connect to the Wifi. I am very pleased with the weekly reports and knowing that everything is fine in our homes. They serve as nightlights at dusk. I highly recommend them."

Sihan Wu

December 19, 2022

5  out of  5 rating by Sihan Wu
"I was recommended by the dealer that Ms. Pat is a nice and responsible lady to work with my insurance. I had good experience here!"

Lisa Brown

December 10, 2022

5  out of  5 rating by Lisa Brown
"And like a good neighbor Pat Brown State Farm is there! 😃"

Lucille Taylor

December 5, 2022

5  out of  5 rating by Lucille Taylor
"Excellent service through many years. Pat Brown is a fine agent."

Pamela Rabin

December 5, 2022

5  out of  5 rating by Pamela Rabin
"Debra Van Düsseldorf is always very helpful, efficient and friendly. Pat Brown agency takes great care of my insurance needs."

Linda Chimenti

November 17, 2022

5  out of  5 rating by Linda Chimenti
"Our family members have been customers of Pat Brown at State Farm for more than 25 years. We met Pat when we first moved to Ames and she was helpful in arranging for several types of insurance. As our needs changed, Pat has always been available to explain options that met those needs. She and her staff are always professional, helpful, and friendly. We highly recommend Pat Brown State Farm Agency!"


November 14, 2022

5  out of  5 rating by MB MB
"Pat Brown and her staff are great! They are extremely helpful and always there to answer our questions. When we’ve wanted to enroll in additional coverage, Pat took the time to review our current and future needs along with educate us on all the insurance options out there. Her goal is to find policies that best meets our needs, and with great rates. Hands down the best service and we highly recommend Pat and her team. We’ve been with them for over 30 years and don’t have plans to ever change!"

Vikki Morain

October 5, 2022

5  out of  5 rating by Vikki Morain
"I am SO grateful to have Pat Brown as my Insurance agent. Pat is knowledgeable, experienced, friendly and genuinely interested in her clients. I am fortunate to be one of them. Pat’s willingness to listen and to match a person’s personal needs to appropriate insurance policies is very reassuring. She is patient in answering any question. I would also like to say that Deb in the front office has been welcoming and helpful."

Sandra Kalsem

August 25, 2022

5  out of  5 rating by Sandra Kalsem
"Pat Brown of State Farm has been our agent for 30 years and have always been pleased with her services. I would highly recommend her."

Dorothy Taylor

April 8, 2022

5  out of  5 rating by Dorothy Taylor
"I really was at Express temp agency"

Christian Roettger

December 31, 2021

5  out of  5 rating by Christian Roettger
"They are helpful, knowledgeable, fast -- could not imagine a better agent."

Michael Carter

December 17, 2021

5  out of  5 rating by Michael Carter
"Customer for nearly 30 years."

Kim Alleman

November 2, 2021

5  out of  5 rating by Kim Alleman
"Glad to have yearly in-person review to understand changes and discuss possible changes as necessary."