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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Forke

April 15, 2024

5  out of  5 rating by Kelly Forke
"I purchased a policy through this office and their service was top notch! Their agent handled all of my questions with ease and simplified the process of purchasing a new life policy! I will go through them for all of my future insurance needs!"
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Jayce DeWitt

March 18, 2024

5  out of  5 rating by Jayce DeWitt
"Very knowledgeable about their policies and any upcoming changes. Great communication and always available to answer questions."
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tanya caraher

February 27, 2024

5  out of  5 rating by tanya caraher
"Wonderful experience"
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Renate Dellmann

February 19, 2024

5  out of  5 rating by Renate Dellmann
"over many years my interaction with Pat and her staff has invariably been positive and a pleasure"
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Swift Red

February 14, 2024

5  out of  5 rating by Swift Red
"Pat is always informative and seeks to find the best plans and solutions for her clients."
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Tim Shuck

February 1, 2024

5  out of  5 rating by Tim Shuck
"Responsive to questions, proactive in keeping us informed about changes in our insurance coverage."
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Steve Beaman

February 1, 2024

5  out of  5 rating by Steve Beaman
"Our home in Ames, Iowa incurred substantial roof and window damage due to a hailstorm last Spring. Yep … hail in Iowa. I called Pat, and believe it or not, her roof inspector was up on our roof inspecting it the next day. I gave Pat the name of our favorite roofer in the area, and he came out and inspected the roof. Two or three weeks later the roofing crew came out and replaced our old roof, window screens, gutters, and downspouts with new ones. We are very happy homeowners. I’m hoping we don’t have too many more storms like that; but, it is Iowa, and I know that if we do get another big storm, Pat will be there for us."
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Dennis Starleaf

February 1, 2024

4  out of  5 rating by Dennis Starleaf
"The office has worked fine for my wife and I. We have never had a problem with the staff in this office."
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Nathan Buss

January 5, 2024

5  out of  5 rating by Nathan Buss
"Pat was very thorough. She spent all the time I needed to get my questions answered. She is very helpful and has been for the last 18 years I’ve been with her. Recommend highly."
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Isabelle Nelson

January 1, 2024

5  out of  5 rating by Isabelle Nelson
"Just set up insurance with Kevin for my first car and he was extremely patient, clear, explained all options, kind, and was a great person to do business with!"
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Dana Dinnes

December 29, 2023

5  out of  5 rating by Dana Dinnes
"The entire team at Pat Brown State Farm Insurance were very helpful in supporting us through the car repair and cost recovery process. That helped take away some of the sting from being hit by another driver!"
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Jacob Varghese

December 29, 2023

5  out of  5 rating by Jacob Varghese
"Pat and her team have provided me with excellent service for over 20 years. I have been very pleased with my coverage through State Farm."
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Lisa Norris

December 7, 2023

5  out of  5 rating by Lisa Norris
"Love Pat Brown and staff. Always there to help and listens to all your concerns. Thanks State Farm."
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daniel edwards

November 22, 2023

5  out of  5 rating by daniel edwards
"I always have a great experience with Pat Brown and her Assistant, Debra. My concerns are met with understanding and a quick solution is always provided. Thank you for your service"
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Debra Lee

September 5, 2023

5  out of  5 rating by Debra Lee
"Service was courteous and prompt. Staff was knowledgeable and helpful."
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emily demery

August 23, 2023

5  out of  5 rating by emily demery
"Timely and very helpful"
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Lei Fang

August 23, 2023

2  out of  5 rating by Lei Fang
"I am not sure how to describe my feeling about Mrs. Pat Brown and State Farm. I used to be a State Farm customer for 11 years and she used to by my most trusted person. However, I just quit from State Farm a week ago. Everything was triggered by the house roof claim this year. I had a very rough experience to arguing with their adjuster, even though I have enough evidence. Well, its not Mrs. Brown's fault, but it made me tired and push me to look for quotes from other insurance company. What really surprised me was the quotes I got from other companies comparing with the package Mrs.Brown created to me. In brief, I paid a much higher price for a much worse package. For example, I paid $1400+ house insurance for 2% deductible and other companies offer $1300+ for 0.5% deductible. The deductible is just one of the numbers shocking me, the State Farm package is actually much worse than other offers from every perspectives. To make sure I don't carry any bias to my conclusion, I consulted with two friends, one is ISU Finance professor, the other one is a former insurance agent. They reviewed my State Farm package and pointed out some numbers they don't feel comfortable with. They told me I paid high price for a high Dwelling which only benefits State Farm but not me, and the low personal liability won't save me at all if something bad happened with my fault. I used to trust every words from Mrs. Brown to upgrade my insurance and would love to pay "a little bit" higher price to get fully covered. But now, I only fell betrayed and lost all my faith for State Farm. I transferred all my family's insurances to another big-name company with 25% less payment and a much better coverage. This supposed to be a 1-star review. However, her team did a great job on communication, so I gave a 2-star instead."
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luis poblete

August 18, 2023

5  out of  5 rating by luis poblete
"Pat Brown and her office staff do a great job! Always quick to respond to any questions or concerns. Having Pat as my agent makes me feel safe and protected for all my insurance needs."
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Mitchel Michel

August 14, 2023

5  out of  5 rating by Mitchel Michel
"I've been with Pat Brown for almost 10 years and she is the sweetest women that genuinely cares for all of your best interests, sharp as a tack, straight shooter, and follows up to see where you're at in life making sure you're covered."
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James Raich

August 4, 2023

5  out of  5 rating by James Raich
"I had home and auto insurance with Pat Brown for 3 decades, until my recent out-of-state move. Insurance matters most when you need to make a claim, and that is when Pat Brown stepped up. They do not simply repair, they restore to top condition, including upgrades, without hassles. They take care of you."
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Bernard Everett

June 24, 2023

5  out of  5 rating by Bernard Everett
"Always prompt and friendly response to all my insurance needs."
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Surya Mallapragada

May 5, 2023

5  out of  5 rating by Surya Mallapragada
"Pat and her team are wonderful! They are extremely helpful and proactive!"
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Eva Kohl

March 29, 2023

5  out of  5 rating by Eva Kohl
"Pat is super kind and helpful. She walked me through all the paper work and made sure I understood what I was getting into. She also worked to lower what I am paying. Definitely would recommend."
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Dorothy McClure

March 28, 2023

5  out of  5 rating by Dorothy McClure
"Pat took the time to explain the details of the policy review and answer questions. Her dedication over the years is truly commendable."
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Starlene Hagley

March 9, 2023

5  out of  5 rating by Starlene Hagley
"I very recently switched my insurance to State Farm as well as keeping the insurance that my deceased husband had had with them. I was invited to meet with Pat Brown in regard to the insurance where she went through each policy with me. I was so impressed with Pat Brown as she was very personable, patient and detailed with any questions that I had. I am not a technical person, and Pat then took me to Deb, who helped me navigate downloading the app for my Drive Safe & Save app and beacon set up. Deb was very patient and kind during the process. There is also a gentleman named Kevin, who assisted me in the initial process of becoming a state farm member. He worked on giving me a quote on my motorcycle insurance which was far less than the insurance I previously had. And again, he is well was very kind, helpful and personable. Both of these wonderful ladies and Kevin, are indeed an asset in representing State Farm Insurance."