State Farm® Insurance Agent Pat Brown

"I am not sure how to describe my feeling about Mrs. Pat Brown and State Farm. I used to be a State Farm customer for 11 years and she used to by my most trusted person. However, I just quit from State Farm a week ago. Everything was triggered by the house roof claim this year. I had a very rough experience to arguing with their adjuster, even though I have enough evidence. Well, its not Mrs. Brown's fault, but it made me tired and push me to look for quotes from other insurance company. What really surprised me was the quotes I got from other companies comparing with the package Mrs.Brown created to me. In brief, I paid a much higher price for a much worse package. For example, I paid $1400+ house insurance for 2% deductible and other companies offer $1300+ for 0.5% deductible. The deductible is just one of the numbers shocking me, the State Farm package is actually much worse than other offers from every perspectives. To make sure I don't carry any bias to my conclusion, I consulted with two friends, one is ISU Finance professor, the other one is a former insurance agent. They reviewed my State Farm package and pointed out some numbers they don't feel comfortable with. They told me I paid high price for a high Dwelling which only benefits State Farm but not me, and the low personal liability won't save me at all if something bad happened with my fault. I used to trust every words from Mrs. Brown to upgrade my insurance and would love to pay "a little bit" higher price to get fully covered. But now, I only fell betrayed and lost all my faith for State Farm. I transferred all my family's insurances to another big-name company with 25% less payment and a much better coverage. This supposed to be a 1-star review. However, her team did a great job on communication, so I gave a 2-star instead."

"I had home and auto insurance with Pat Brown for 3 decades, until my recent out-of-state move. Insurance matters most when you need to make a claim, and that is when Pat Brown stepped up. They do not simply repair, they restore to top condition, including upgrades, without hassles. They take care of you."

"I very recently switched my insurance to State Farm as well as keeping the insurance that my deceased husband had had with them. I was invited to meet with Pat Brown in regard to the insurance where she went through each policy with me. I was so impressed with Pat Brown as she was very personable, patient and detailed with any questions that I had. I am not a technical person, and Pat then took me to Deb, who helped me navigate downloading the app for my Drive Safe & Save app and beacon set up. Deb was very patient and kind during the process. There is also a gentleman named Kevin, who assisted me in the initial process of becoming a state farm member. He worked on giving me a quote on my motorcycle insurance which was far less than the insurance I previously had. And again, he is well was very kind, helpful and personable. Both of these wonderful ladies and Kevin, are indeed an asset in representing State Farm Insurance."

"Our family members have been customers of Pat Brown at State Farm for more than 25 years. We met Pat when we first moved to Ames and she was helpful in arranging for several types of insurance. As our needs changed, Pat has always been available to explain options that met those needs. She and her staff are always professional, helpful, and friendly. We highly recommend Pat Brown State Farm Agency!"

"Pat Brown and her staff are great! They are extremely helpful and always there to answer our questions. When we’ve wanted to enroll in additional coverage, Pat took the time to review our current and future needs along with educate us on all the insurance options out there. Her goal is to find policies that best meets our needs, and with great rates. Hands down the best service and we highly recommend Pat and her team. We’ve been with them for over 30 years and don’t have plans to ever change!"

"I am SO grateful to have Pat Brown as my Insurance agent. Pat is knowledgeable, experienced, friendly and genuinely interested in her clients. I am fortunate to be one of them. Pat’s willingness to listen and to match a person’s personal needs to appropriate insurance policies is very reassuring. She is patient in answering any question. I would also like to say that Deb in the front office has been welcoming and helpful."